Conversation History
Every customer conversation in one timeline.
Conversation History stores calls, messages, transcripts and summaries.
How it helps
Instead of showing this as a list of labels, Astra turns each capability into a business outcome.
Call history
Astra handles this workflow automatically and gives your team a clear summary, transcript or follow-up action.
Message history
Astra handles this workflow automatically and gives your team a clear summary, transcript or follow-up action.
Transcript view
Astra handles this workflow automatically and gives your team a clear summary, transcript or follow-up action.
Intent tracking
Astra handles this workflow automatically and gives your team a clear summary, transcript or follow-up action.
Follow-up review
Astra handles this workflow automatically and gives your team a clear summary, transcript or follow-up action.
Capture
Capture caller details, customer intent and follow-up requirements.
Summarize
Convert every interaction into a clean transcript and business summary.
Follow up
Notify staff, trigger reminders and keep the customer journey moving.