Feedback Collection
Collect customer feedback privately.
Feedback Collection captures satisfaction before asking for public reviews.
How it helps
Instead of showing this as a list of labels, Astra turns each capability into a business outcome.
Private feedback
Astra handles this workflow automatically and gives your team a clear summary, transcript or follow-up action.
Negative feedback routing
Astra handles this workflow automatically and gives your team a clear summary, transcript or follow-up action.
Review request
Astra handles this workflow automatically and gives your team a clear summary, transcript or follow-up action.
Service improvement
Astra handles this workflow automatically and gives your team a clear summary, transcript or follow-up action.
Customer satisfaction
Astra handles this workflow automatically and gives your team a clear summary, transcript or follow-up action.
Capture
Capture caller details, customer intent and follow-up requirements.
Summarize
Convert every interaction into a clean transcript and business summary.
Follow up
Notify staff, trigger reminders and keep the customer journey moving.